# AI Calling Software in Guwahati > AI calling software in Guwahati answers calls 24/7 in Assamese, Bengali or Hindi, books appointments and follows up for hospitals, tour firms and traders. Source: https://business.mysmartassistant.ai/blog/ai-calling-software-guwahati · Published 2026-10-23 · Language: English · Publisher: MySA Business (https://business.mysmartassistant.ai) AI calling software in Guwahati answers your business phone at any hour and makes your follow-up calls for you, using an AI voice assistant that speaks from your own business number in Assamese, Bengali, Hindi, English or Hinglish. It books appointments, calls people back when they asked, transfers callers to a colleague on request, and leaves a recording and summary of every call. This guide is about something Guwahati businesses know well: many callers are not in Guwahati, and they call when it suits them, not when your desk is staffed. ## Guwahati answers the phone for the whole North-East Guwahati is the commercial gateway of the North-East. Assam tea is traded and distributed from here, travellers pass through on their way to the rest of the region, and the city's hospitals and diagnostic centres see patients from across the North-East. Its colleges and coaching institutes draw students from many states. So your phone rings from many places, in more than one language, often outside office hours. A family in a district town calls the hospital at night; a trader rings before his shop opens. Every unanswered call is a booking that goes to whoever picked up. ## How AI calling helps four kinds of Guwahati business **Hospitals, nursing homes and diagnostic centres.** The AI answers [inbound calls](/features/inbound-calls) 24/7 and replies only from the Business Details you approved: OPD timings, doctors' days, test preparation. With [Appointments](/features/appointments) set up, it books a slot during the call and the patient gets WhatsApp messages for confirmation, changes, a reminder three hours before and cancellation. It gives no medical advice. See the [clinic AI receptionist](/industries/clinic-ai-receptionist) page. **Tour and travel operators.** Enquiries for Meghalaya, Kaziranga or Tawang trips come in waves before holidays. A campaign can call everyone who enquired, and when someone says "call me after Saturday", a [follow-up](/features/follow-ups) call goes out at that time, in the language of the first call. **Tea traders and distributors.** Retailers and wholesale buyers call about stock, dispatch and pending orders. If that data sits in your own system, the AI can read it live (see below), and when a buyer wants to talk price with the owner, [call transfer](/docs/call-transfer) rings your colleague, briefs them and connects the caller. **Coaching institutes, colleges and retail.** Admission season brings questions about courses, fees and batches; festive seasons bring stock and delivery questions to shops. The AI answers both from your details, and useful calls are listed as Positive Leads. ## Example: a patient's family calls at night **Example** — a man calls a diagnostic centre at 10:40 pm from a town a few hours away. The inbound number is set to Assamese and allowed to follow the caller. > **AI:** Namaskar, Guwahati-r ABC Diagnostics-r pora koisu. Kenekoi sahajya koribo paru? > **Caller:** Amar deuta-r MRI koribo lagibo. Ahile din kiman agote janabo lage? > **AI:** MRI-r babe appointment lagibo. Aponak kun din suit kore? > **Caller:** Budhbar, puwa bhagot. Ami Guwahati ahi paabo. > **AI:** Budhbar puwa 9:30 aru 11:00 khali ase. Kunto lob? > **Caller:** 9:30. > **AI:** Thik ase. WhatsApp-ot confirmation ahibo, aru tin ghonta age reminder. Report aru preparation-r kotha amar team-e kobo. The centre gets a booked slot, a summary ("MRI for father, Wednesday 9:30 am, travelling in") and the recording. The AI offered only times that fit the service, and left medical questions to the staff. ## Live data: answers from your own system Some answers change daily: a free tour seat, tea lots in stock, an order's status. With Custom APIs (enabled per workspace; the Owner sets them up under **Integrations → My APIs**), the AI reads your own API in one of two ways: - **Before each outbound call**, the data is fetched and handed to the AI as facts. - **During a call**, when the caller mentions something like "order 8842", the AI looks it up. The workspace runs one mode at a time, and a failed API never stops a call. See [Custom APIs](/features/custom-apis). ## Where WhatsApp, Instagram and Facebook fit Many callers also message you. On WhatsApp, smart reply answers in the customer's language, and intent-based calling asks once whether your team may call when a chat turns to price or booking. Tour operators can send itinerary carousels on Instagram by comment-to-DM. The [WhatsApp automation in Guwahati](/blog/whatsapp-automation-guwahati) guide covers the chat side. ## What works today, and what it does not do | Works today | Does not do | | --- | --- | | Answers your number 24/7 in the language you choose | Promise how natural Assamese or any language sounds — hear it on a test call | | Books appointments with WhatsApp confirmation and a reminder | Give medical advice or quote prices you did not approve | | Calls back at the time the customer asked | Store turn-by-turn transcripts (recording and summary are the record) | | Transfers to a colleague with a briefing | Send SMS or email to customers | | Reads your own API for live answers | Call inside your DND hours (calls are held, not lost) | ## A quick checklist before you choose - Does it use your own number and caller ID? - Can you pick Assamese, Bengali or Hindi per number and campaign? - Does it book only slots that fit your calendar? - Can a caller reach a human on request? - Does every call leave a recording and summary? - Can you try it on your own phone first? For a fuller list, read [how to choose AI calling software](/blog/how-to-choose-ai-calling-software). ## Getting started 1. [Sign up](/signup) and verify your mobile number; your Test workspace gets ₹100 of Test credit. 2. Pick the booking or sales assistant, write its purpose in plain words, and approve your Business Details. 3. Press **Try now** to get a call on your own phone. 4. Assamese, Bengali and Hindi can each be chosen as the call language. Hear them on a [test call](/docs/test-calls) and keep the one that suits your callers. 5. Go Live and connect your business number. No subscription, only a prepaid wallet. Calls of 10 seconds or less are free; longer calls are billed per started minute at your console's rate. For larger volumes, [contact sales](/contact). ## Frequently asked questions ### Can the AI answer calls in Assamese? Yes, Assamese can be chosen as the call language for an inbound number, a campaign or a test call. Make a free test call and judge it yourself before going live. ### What if a caller from Shillong speaks Hindi or English? On an inbound number the AI can follow the caller's language instead of sticking to Assamese. Campaigns have an Enforce speech language option. ### Can a hospital take appointments at night? Yes. With Appointments set up, the AI books slots at any hour, offering only times that fit, and the patient gets a WhatsApp confirmation. ### Can tea buyers check their order status on the call? If your order data is available through your own API, the AI can look it up when the buyer gives an order number. If the API fails, the call carries on. ### What happens when someone insists on speaking to a person? The AI rings the colleague you named, briefs them, and connects the caller. Transfer minutes are billed at the separate transfer rate. ### Do you have an office in Guwahati? No. Setup is online, so a business in Guwahati, Dibrugarh, Silchar or anywhere in Assam can start without a visit.