# Facebook Messenger Automation in Bengaluru > Facebook Messenger automation in Bengaluru: AI answers Page chats and comments in the customer's language, saves leads and calls Lead Ads leads fast. Source: https://business.mysmartassistant.ai/blog/facebook-automation-bengaluru · Published 2026-10-23 · Language: English · Publisher: MySA Business (https://business.mysmartassistant.ai) Facebook Messenger automation in Bengaluru means an AI answers the messages and comments on your Facebook Page the moment they arrive, from the Business Details you approved, and turns interested people into leads with a name and mobile number. With MySA Business, the same setup can also call every new Facebook Lead Ads lead with an AI voice assistant, usually within about a minute of the form being submitted. ## Who in Bengaluru gets value from Messenger Bengaluru is known as India's technology capital, full of young professionals on the move. Scenarios, not named customers: - **Co-living spaces and PG accommodation.** "Is a single room free in HSR from the 1st?" is a Messenger question that needs an answer before the person messages the next listing. - **Upskilling and tech course providers.** Course ads bring "weekend batch hai?" comments and Lead Ads form fills. - **D2C brands selling online.** Shoppers ask about sizes and returns; the AI answers from your policy text only. - **Home services.** Deep cleaning and pest control firms get "charge for a 2 BHK?" in chat. ## Facebook Messenger automation in Bengaluru: what the AI does You connect the Page with Facebook Login, pick it, and choose the Business Details category it answers from. Facebook is switched on per workspace, with a limit on how many Pages you can connect. - **Messenger AI replies** in the language the customer writes in: English, Kannada, Hindi, Tamil, Telugu or Hinglish. - **Reply timing** can be immediate, or wait 5, 10, 15 or a custom number of seconds (30 at most) so three quick messages get one clear reply. - **Page comment modes:** Off, Public reply, Private reply (a Messenger message) or Hybrid, which posts a short public acknowledgement and sends the details privately. Only comments that ask something get a reply. - **Templates:** a card, an image with text, or a swipeable carousel with Link, Call and WhatsApp buttons, sent on a keyword, on a comment keyword, or when the AI decides one fits. - **Lead capture:** from the second message on, when someone asks about price, booking, availability or a visit, the AI asks once for a name and mobile number. Any Indian mobile number written in the chat is saved as a lead. The full list of settings is on [Facebook Messenger automation](/features/facebook), with setup steps in the [Instagram & Facebook docs](/docs/instagram-facebook). ## Example: a co-living enquiry that becomes a call > **Example** > > *11:15 pm, Messenger, on a co-living Page.* > > **Customer:** Hi, single room available in HSR? > > **AI:** Hi! Yes, we have single and twin-sharing rooms in HSR Layout. Single rooms include meals, Wi-Fi and housekeeping. When are you planning to move in? > > **Customer:** 1st of next month. What's the monthly rent? > > **AI:** Single rooms in HSR start at ₹XX,XXX a month, plus a refundable deposit. Could you share your name and mobile number so our team can check the exact room for your date? > > **Customer:** Ananya, 98xxxxxx21 > > **AI:** Thanks Ananya. May our team call you now about the rooms? > > **Customer:** Yes ok > > *An AI call goes out in English with a summary of the chat, so it starts from "single room, HSR, moving on the 1st" instead of from nothing. The rent the AI quoted is the one written in the Page's Business Details.* That last step is **intent-based calling**, called "Call when the customer agrees" in the console. It fires only on real buying intent plus a shared number, and asks once. At most one such call a day goes to the same number across Facebook, Instagram and WhatsApp, and your DND hours and wallet balance apply. ## Calling Lead Ads leads within about a minute Lead Ads form fills arrive without a chat, so they need a different path: a [webhook campaign](/features/webhook-campaigns). 1. Create a webhook in MySA (it has a Test URL and a Live URL) and have your ad setup, or a connector, post each new lead to it. 2. When the first lead arrives, map its fields once: which one is the mobile number, and which text the AI should know about the lead. No code. 3. Attach a webhook campaign with the assistant, the call purpose and the call language. From then on each new lead is dialled as it arrives, usually within about a minute. You set a cap on calls per customer per day and a minimum gap between calls. Calls inside your [DND hours](/docs/dnd) are held, not lost, and a low wallet stops calls. ## Live data and a team that can step in If your workspace has [Custom APIs](/features/custom-apis) enabled, you can tick your own APIs under **Live data in replies** so the AI quotes what is true today, such as which rooms are free or whether a product is in stock. An API that needs the customer's mobile number is skipped in Messenger, because a Messenger chat does not carry one. Every conversation sits in the live inbox, where your team can reply by hand at any time. There is no automatic handover from AI to a person. **Channel Report** shows chat leads, how many came from Facebook, how many agreed to a call and how many calls were placed, for any date range. ## What works today, and what it does not do | Works today | Does not do | | --- | --- | | AI replies to Messenger and to Page comments that ask a question | Message a customer after Meta's 24-hour window | | Four comment modes, templates and carousels | Run drip or reminder sequences on Messenger | | Lead capture, intent-based calling, Lead Ads calls via webhook | Send email or SMS to the lead | | Live inbox and Channel Report | Hand a chat to a person automatically | ## Getting started [Sign up](/signup), verify your mobile number and you get ₹100 of Test credit in a separate Test workspace. Add Business Details, connect your Page and message it from a personal account. Post a test lead to the webhook's Test URL and take the AI call yourself. Kannada, English, Hindi, Tamil and Telugu can each be chosen as the call language, so hear the ones your customers use on a test call before going live. For calling beyond Facebook, read [AI calling software in Bengaluru](/blog/ai-calling-software-bengaluru). ## Frequently asked questions ### Can the AI reply to a Messenger chat that mixes English and Kannada? The AI replies in the language the customer writes in, so a mixed chat gets a reply in the same style, using only your approved Business Details. ### Will the AI promise a room or a seat that is already taken? Not if a live availability API is ticked under Live data in replies. Without one, it answers from your Business Details, so keep them current. ### A lead filled our form at 2 am. When is it called? If 2 am is inside your DND hours, the call is held and placed when the window ends. If it is outside, the lead is called as soon as it arrives. ### Can our sales team still reply to some chats themselves? Yes. Every Messenger conversation is in the live inbox, and your team can reply by hand at any time. ### Do you have an office in Bengaluru? No. Setup is online, so a business in Bengaluru or anywhere else in India can connect its Page and test it from the console.