# Site Visit Reminder Calls for Real Estate > How builders and brokers can confirm property site visits with an AI reminder call on the day, follow up on reschedules, and see who is really coming. Source: https://business.mysmartassistant.ai/blog/site-visit-reminder-calls · Published 2026-10-25 · Language: English · Publisher: MySA Business (https://business.mysmartassistant.ai) ![A buyer tells MySA AI he will visit the site on Sunday at 11; MySA notes the visit, calls him on Sunday at 10 AM to confirm, and the site team sees the visit confirmed](/blog/site-visit-reminder-flow.svg) Site visit reminder calls are the calls a builder or broker makes on the day of a property visit, to check that the buyer who said "Sunday aaunga" is still coming. With MySA Business, the AI picks up that plan from the conversation itself and rings the buyer on the day: an hour before the time they gave, or inside your chosen window if they named only a day. Your site team then knows who is actually on the way before they set up the sample flat. ## Why visits slip between the call and the site A visit is usually agreed a few days ahead, on a call or a chat about a listing. In between, the buyer sees other projects, the family's plans change, or the weekend simply fills up. Nobody tells the site office. The salesperson waits at the site, and the next buyer who could have taken that slot was never called. The fix is not more calls from your team. It is one short confirmation call on the right day, made the same way for every visit, and a clear record of what each buyer said. ## How MySA turns "Sunday aaunga" into a reminder **Visit reminders** work from what the buyer says on any call MySA makes or answers: - **The plan is noted from the call.** "Main Sunday 11 baje site dekhne aaunga" is read as a visit on Sunday at 11. Nobody has to type it in. - **One call on the day.** If the buyer named a time, MySA rings **an hour before** it. If they named only a day, it rings inside your **Call between** window, which is 10:00 AM to 11:00 AM by default. - **Spread out on busy days.** Calls in the window go out about ten every five minutes, so a weekend with many visits is not dialled all at once. - **Separate from call-backs.** A visit reminder is a plan the buyer *mentioned*; a follow-up is a call-back they *asked* for. Reminders live on **Calling → Visit reminders** and never mix with the Follow-ups queue. Visit reminders are off for every workspace until somebody turns the switch on, and they run in your **Live** workspace only. The full rules are in [Visit reminders](/docs/visit-reminders). > **Example** > > *Wednesday, on a call about a listing:* > > **Buyer:** Theek hai, main Sunday 11 baje site dekhne aaunga. > > *Sunday, 10 AM, the reminder call:* > > **AI:** Namaste Amit ji, ABC Developers se. Aaj 11 baje aapki 2BHK site visit hai. Aap aa rahe hain na? > > **Buyer:** Haan, aa raha hoon. Bas thoda late ho sakta hai. The developer and buyer are made up. The reminder appears on the list with its status, and the call itself is in **Call Logs** with its recording and AI summary, so the site team can see "coming, may be a little late" before the buyer arrives. ## When the buyer cannot make it Plans change, and the reminder call is where you hear about it: - **"Next Sunday karte hain."** A new plan said on a call becomes a new reminder; the list shows a note under the old one explaining that it was cancelled because the buyer named another day. - **"Shaam ko call karna."** A call-back the buyer asks for becomes a follow-up at that time. With **Auto-callback** on, MySA dials it then. More in [how to handle "call me later"](/blog/how-to-handle-call-me-later). - **"Kisi se baat karni hai."** With [Call transfer](/docs/call-transfer) set up, the AI rings your sales number, briefs your colleague and connects them; otherwise the buyer becomes a **Call from a person** follow-up for your team. ## Getting the visit booked in the first place A reminder only helps if the visit was agreed. Property leads from portals, ads and your website form can reach MySA through a webhook, and a **Webhook** campaign calls each new lead as soon as it arrives, usually within a minute, to ask budget, area and when they would like to see the project. For Meta ad leads specifically, see [call Facebook leads instantly](/blog/facebook-lead-ads-instant-call); weekend enquiries are covered in [weekend lead follow-up](/blog/weekend-lead-follow-up). The wider picture for builders and brokers is on [AI calling for real estate](/industries/real-estate-ai-calling). ## When a reminder does not go out The rules are deliberate, and worth knowing before you rely on them: - **Nothing for a visit that is today**, by the date in India. If the buyer says "aaj shaam aaunga", they are already on their way. - **One call a day per buyer**, counting follow-ups, so nobody is rung twice in a day about the same project. - **Not late.** A reminder MySA could not place within 60 minutes of its time is dropped, not called late. - **Quiet hours respected.** Calls that fall inside your [DND hours](/docs/dnd) are held. - **Your own numbers are left alone.** Numbers on your WhatsApp exception list are never called. On an upcoming visit, **Don't call** cancels that one reminder. ## What works today, and what it does not do | Works today | Does not do | | --- | --- | | A visit mentioned on any call becomes a reminder call on that day | Book the visit into your own CRM or calendar by itself | | An hour before a named time, or inside your Call between window | Call about a visit that is today | | New plans and call-back requests picked up from the reminder call | Call a buyer twice in one day | | Recordings and summaries of every reminder call | Call late; a missed slot is dropped | | Handing a buyer to your sales team with Call transfer | Promise prices or offers you did not write down | ## Getting started 1. [Create a workspace](/signup) and verify your mobile number to get ₹100 of Test credit in the separate **Test** environment. 2. Write your Business Details: projects, locations, site timings and what a buyer should bring. 3. Press **Try now** to hear the AI on your own phone. 4. Go **Live**, top up the prepaid wallet, open **Calling → Visit reminders**, turn the switch on and set **Call between**. 5. Connect your lead sources with a webhook campaign, so new leads are called and visits get agreed. Calls of 10 seconds or less are free; longer calls are billed per started minute. The rate for your workspace is shown in the console. [Talk to sales](/contact) for volume pricing. ## Frequently asked questions ### When does the site visit reminder call go out? An hour before the time the buyer gave. If they named only a day, it goes out inside your Call between window, 10:00 to 11:00 AM by default. ### Do I have to enter each visit by hand? No. MySA notes the visit from what the buyer said on the call, such as "Sunday 11 baje aaunga", and lists it under Visit reminders. ### What if the buyer wants to come on another day? If they name a new day on a call, MySA makes a new reminder and cancels the old one, with a note explaining the change. ### Will the buyer get two calls on the same day? No. Only one call a day goes to a buyer, counting follow-ups. ### Can I stop a reminder for one buyer? Yes. On an upcoming visit, press Don't call to cancel that reminder. ### Is the reminder on by default? No. Visit reminders are off for every workspace until someone turns them on, and they run in the Live workspace only.