# WhatsApp Automation for Bengaluru Businesses > WhatsApp automation in Bengaluru for D2C brands, PGs and home services: AI replies in Kannada or English, live order status and chat-to-call. Source: https://business.mysmartassistant.ai/blog/whatsapp-automation-bengaluru · Published 2026-10-23 · Language: English · Publisher: MySA Business (https://business.mysmartassistant.ai) WhatsApp automation in Bengaluru lets your business number answer customers by itself, at any hour: an AI reads each message, replies from the Business Details you approved, can look up live data such as an order's status, and can turn a serious chat into a phone call. Customers write in Kannada, English, Hindi or a mix, and the AI replies in the language they used. Your team still sees every chat and can step in at any time. ## Where WhatsApp automation in Bengaluru earns its keep Bengaluru is full of online-first brands and of services people book from their phones. A buyer wants to know where the parcel is. Someone new to the city asks a PG for a double-sharing room near their office. A family wants an AC service on Saturday. These questions arrive between meetings and late at night, and most of the answers already sit in your details or your database. Answered by hand, the team spends its day typing "out for delivery" and evening enquiries wait till morning. Automation clears the routine ones at once and leaves your people the chats that need judgement. ## What switches on, number by number You link the number you already use through WhatsApp's **Linked Devices** screen, with a pairing code or a QR scan. Then, per number: - **Smart reply (AI)** answers from that number's Business Details and nothing else, so it will not make up a delivery promise or a discount. - **Custom auto-reply** sends one fixed message, a fallback when the AI is off. - **Missed-call auto-reply** texts back a WhatsApp caller the AI could not take, with an optional AI voice callback. It reaches only people who have messaged you before; WhatsApp hides first-time callers. - **Keyword Auto-Call** answers a message containing your keyword, say *install* or *visit*, with an AI phone call. - **Intent-based calling** (in the console, **Call when the customer agrees**) spots a buyer asking about price, booking, availability, a visit or a quote and asks once whether your team may call. On a yes, an AI call goes out in their language with the chat summary; on a no, it does not ask again. The overview is on [WhatsApp Smart Reply](/features/whatsapp-smart-reply), and the steps are in the [WhatsApp docs](/docs/whatsapp). ## Bengaluru business types that fit Scenarios, not customer stories: - **D2C and online brands.** "Where is my order", "can I exchange the size", "is COD available". Policies come from your details; order status can come from your own API. - **PGs and co-living.** Questions on sharing, food, deposit and distance from a tech park. When someone wants to see the room, intent-based calling offers a call to fix the visit. - **Home services.** Repair, pest control and cleaning get "can someone come tomorrow?". Keyword Auto-Call on *visit* turns that into an AI call that asks for a time. - **Preschools and day-care.** Timings, fees and admission dates, with **Today's update** carrying a note such as "admissions open for the next term". ## Example: an order-status question in Kannada > **Example** > > **Customer** *(writes in Kannada)*: My order still hasn't come. When will it arrive? > > **AI** *(replies in Kannada, shown here in English)*: Your order from Monday was shipped yesterday and is out for delivery today. The courier will message you when they are close. Nobody typed that status. The workspace Owner added the brand's order API under **Integrations → My APIs**, keyed on the customer's mobile number, and ticked it under **Live data in replies** for this number. Had the customer asked about an exchange, the answer would have come from the return policy in Business Details. ## Live data, the inbox and broadcasts - **Live data.** Custom APIs are enabled per workspace and set up by the Owner. An API that needs the customer's mobile works on WhatsApp but is skipped in Instagram and Facebook DMs. On calls, an API is read either just before each outbound call or during the call when the customer mentions something like an order number; the workspace runs one mode at a time, and an API failure never stops a call. See [Custom APIs](/features/custom-apis). - **Conversations inbox.** Every chat is there, and anyone on your team can reply by hand. There is no automatic hand-over, so someone should look in through the day. - **Exceptions.** Your own, your co-founders' and your delivery partners' numbers, left alone by the AI. - **Broadcasts.** For a sale or restock alert: one approved WhatsApp template to a list, now or scheduled, skipping anyone who opted out. It runs through a connected provider (Meta WhatsApp or Automate Chats) and is Owner-only. See [WhatsApp broadcasts](/docs/whatsapp-broadcasts). ## Limits worth knowing | Setting | What to expect | | --- | --- | | Wait after last message | 3 seconds by default, up to 30, so a burst gets one reply | | Keyword Auto-Call | Up to five keywords per number, matched as whole words | | Gap and cap per customer | 1–6 hours between calls; 1–10 calls a day, default 1 | | Chat-started calls | At most one a day per number across WhatsApp, Instagram and Facebook | | Voice notes | Not listened to; the customer gets a message you set | | Broadcast pace | Starts at 1,000 different people in any rolling 24 hours | Calls also respect your DND hours: one due inside the window is held, not dropped. To have the AI answer your phone line and ring website leads too, read [AI calling software in Bengaluru](/blog/ai-calling-software-bengaluru). ## Getting started 1. [Sign up](/signup) and verify your mobile. Your separate Test workspace gets ₹100 of Test credit. 2. Write your Business Details: products or services, prices you share, delivery and return rules, areas you cover. 3. Connect your number, turn on Smart reply and message it from another phone in Kannada and in English. 4. For calls, Kannada can be chosen as the call language. Place a free [Test call](/docs/test-calls) or press **Try now** and hear it yourself first. 5. Top up the Live wallet when ready. There is no subscription. ## Frequently asked questions ### Can the AI tell a customer where their order is? Yes, if you have an order API ticked under Live data in replies. Without one, the AI answers only from your Business Details and does not guess a status. ### Will it promise a delivery date we cannot keep? No. It answers from what you approved and from your live data. If neither has the answer, it does not invent one, and your team can reply from the inbox. ### Our PG gets messages at midnight. Can replies stop at night? Yes. Business hours only limits AI replies to 9 am to 9 pm, so late messages wait for your team. Leave it off for replies around the clock. ### Do we need the WhatsApp Business API? Not for smart reply, missed-call handling or Auto-Call, which work on a number linked like any device. Broadcasts need a provider connection, Meta WhatsApp or Automate Chats. ### Is there a MySA office in Bengaluru? No. Setup is online, so a business anywhere in Karnataka or the rest of India can start in the Test workspace.