# WhatsApp Automation in Hyderabad > WhatsApp automation in Hyderabad for study-abroad consultants, interior studios and plot projects: Telugu or Urdu replies and missed-call callbacks. Source: https://business.mysmartassistant.ai/blog/whatsapp-automation-hyderabad · Published 2026-10-23 · Language: English · Publisher: MySA Business (https://business.mysmartassistant.ai) WhatsApp automation in Hyderabad gives your business number an assistant that never sleeps: it answers chats from your approved Business Details in Telugu, Urdu, English or Hinglish, texts back WhatsApp calls you could not take, and can ring a customer back with an AI voice call. For a study-abroad consultancy, an interior studio or a plotted-layout project, that means the late-night caller hears from you before they try the next office. ## Missed WhatsApp calls are the quiet leak Many customers in Hyderabad do not type first; they tap the call button inside WhatsApp. Students ring consultants after college, home-buyers ring after work, and a lot of those calls land when your counsellor is with someone else or the office is shut. A missed WhatsApp call leaves no voicemail. Unless someone notices and calls back, the enquiry quietly goes elsewhere. The AI cannot pick up a WhatsApp call itself, but it can make sure nobody who called is left waiting, which is where most of the value sits for these businesses. ## What the assistant does on your number Link the number you already use through WhatsApp's **Linked Devices** screen, by pairing code or QR. Then, per number: - **Missed-call auto-reply.** The call is declined politely and followed by your text, an **AI voice callback**, or both. The callback has its own language, purpose, maximum length, cooldown and daily limit. Tick **Only outside working hours** and daytime calls still ring your phone. - **Smart reply (AI).** Each message answered from that number's Business Details, in the customer's language. - **Custom auto-reply.** A fixed message when you would rather not use the AI. - **Keyword Auto-Call.** A message with your keyword, perhaps *callback* or *counselling*, is answered with an AI call. - **Intent-based calling.** In the console it is **Call when the customer agrees**: when a chat shows real interest, the AI asks once if your team may call, and on a yes calls in the customer's language with a chat summary. Setup steps are in the [WhatsApp documentation](/docs/whatsapp). ## Hyderabad businesses where this helps These are scenarios: - **Study-abroad and admission consultants.** Questions on countries, intakes, test scores and fees, often from parents. **What this number should do** can ask every chat for the course and target intake. - **Interior studios and furniture showrooms.** "2BHK full interior kitna hoga?" is answered with the ranges you list, and an interested buyer is offered a call to fix a site measurement. - **Plotted layouts and villa projects.** Location, approvals you have listed, site-visit days. **Today's update** can say "site visits this Sunday 10 am to 4 pm". - **Pearl and jewellery counters.** Designs, timings and whether a piece can be reserved; your staff take the bargaining from the inbox. ## Example: a missed call at 10:40 pm > **Example** > > A student who asked about Germany in a chat last week rings the consultancy on WhatsApp at 10:40 pm. Nobody can take it. > > **Text sent straight after** *(the auto-reply message you wrote)*: Sorry we missed your call. Our counsellors are available 10 am to 7 pm, and we will call you back shortly. > > **AI voice callback, in the language set for callbacks:** Hello, you called us a few minutes ago. Are you still looking at a Master's in Germany for next year's intake? I can note your course and a good time for a counsellor to call. The callback is a real AI call billed at your call rate. It reaches the student only because they had messaged before; WhatsApp hides the number of a first-time caller, so that call is declined but cannot be returned. Calls also respect your DND hours. ## Live data, inbox, exceptions and broadcasts - **Live data in replies.** Things that change, such as seats left in a batch or which plots are still available, can come from your own API. The Owner sets it up under **Integrations → My APIs** (enabled per workspace) and ticks it per number. On calls, the same API is read either before dialling or mid-call when the customer mentions something; one mode at a time, and a failed API never stops a call. See [Custom APIs](/docs/custom-apis). - **Conversations.** Every chat in one inbox, where counsellors and sales staff reply by hand at any time. Nothing is handed over automatically. - **Exceptions.** Partner universities' contacts, your agents and family stay off automation; their calls ring through. - **Broadcasts.** Before an intake deadline, one approved template can go to a list, now or scheduled, leaving out anyone who opted out. It needs Meta WhatsApp or Automate Chats connected and is Owner-only. See [WhatsApp broadcasts](/docs/whatsapp-broadcasts). ## Limits to plan around | Feature | Limit | | --- | --- | | Missed-call text and callback | Only callers who messaged you before | | AI voice callback | Own cooldown and daily limit per number | | Keyword Auto-Call | Five keywords; 1–6 hours apart; 1–10 a day per customer | | Chat-started calls | One a day per number across WhatsApp, Instagram and Facebook | | Exceptions | Twenty numbers per connected number | | Wallet at zero | A number is disconnected after 24 hours at zero balance | To have the AI answer your regular phone line and book slots on the call, see [AI calling software in Hyderabad](/blog/ai-calling-software-hyderabad). ## Getting started 1. [Sign up](/signup) and verify your mobile; the separate Test workspace carries ₹100 of Test credit. 2. Write Business Details: services, fee ranges, timings, documents needed. 3. Connect the number and call it on WhatsApp from another phone that has messaged it, to see the text-back. 4. Telugu, Urdu or Hindi can be chosen as the call language for the callback. Hear it first with **Try now** or a [Test call](/docs/test-calls). 5. Top up the Live wallet; billing is prepaid, with no subscription. ## Frequently asked questions ### Can the AI answer a WhatsApp voice call? No. It declines the call and follows up with your text and, if enabled, an AI voice callback on the phone network. ### Why did a caller not get our text-back? WhatsApp hides first-time callers behind a privacy ID, so only people who have messaged your number before can be texted or called back. ### Can callbacks happen only after office hours? Yes. Choose Only outside working hours and calls during your working hours ring through to your phone as usual. ### A parent writes in Urdu. Will the reply be in Urdu? Yes. Chat replies follow the language the customer writes in, Urdu, Telugu, English or Hinglish. ### Does MySA have an office in Hyderabad? No. Setup is online, so a business in Hyderabad, Secunderabad or anywhere in India can start in the Test workspace.