# Call logs & recordings > Call Logs is where you find out what happened on any call: its status, cost, recording, AI summary, sentiment and tags. Source: https://business.mysmartassistant.ai/docs/call-logs ## Find a call Open **Call Logs** from the **Calling** section of the menu. It opens on the last 7 days and lists each call with its status, duration, charge and recording. Narrow the list with: - **Date range** — Today, Last 7 days, Last 30 days, All time or a custom range. - **Campaign**, **direction** (inbound or outbound) and **source**. - **Status** — Completed, Placed, Failed, Queued or Not dialled. - **Sentiment** — Positive, Neutral, Negative or No response. - **Search** for a customer's number. A call counts as "connected" when it had talk time. _Call Logs with filters, duration and charge split_ **On this screen:** the cards at the top count calls **Placed**, **Connected** (with the connect rate) and **Not connected**, and below them sit the search box and the filters for date range, campaigns, call statuses, methods, directions and sentiments. Each row shows the **Status**, **Method** (a campaign or Inbound), **Customer**, **Sentiment**, **Follow-up**, **Number** and **Time (IST)**, with **Duration** and **Charge** given as a total plus the AI and transfer parts and **Charging** showing the charging method. **Download** at the top right saves the list as a CSV. ## Open a call Click a row to open the full call detail. It shows: - **The basics** — customer, phone number, campaign or source, language, call duration, start and end time, cost and charging method. - **Recording** — play it in the page or download it. Recordings stream from secure storage through a short-lived link. - **AI Summary** — a summary of the call with chips for interest, outcome, sentiment and talk time. Calls that need a person are flagged **Needs a human**. - **What happened**, **Suggested next step** and **What the customer asked**, when the AI had something to say for each. - **Tags and variables** — the topic tags applied to the call, and any per-contact values (var1 to var15) from your uploaded file. Use the menu at the top of the drawer to **Copy call ID**, which is handy when you contact support. _Call detail drawer with cost, transfer and recording_ **On this screen:** the header shows the customer, the direction (**Outbound**) and the outcome (**Answered**), with download, menu and close icons at the top right. **Call information** lists the customer, phone number, **Campaign / Source**, language, start and end time, **Charging method**, **Transfer** status and **Call ID**, and **Call duration** and **Cost** each show the total with the AI and transfer parts underneath. **Call recording** plays the call with skip, speed and volume controls, and **Download** saves it. > **Note:** Turn-by-turn transcripts are not stored. The AI summary and the recording are the record of what was said. ## Sentiment After each connected call the AI marks how the customer sounded: positive, neutral or negative. Calls where the customer never spoke show as **No response**. Filter by sentiment here, or see the breakdown on [Analytics](https://business.mysmartassistant.ai/docs/analytics-reports). ## Tags Tags label each finished call by topic, such as Pricing or Repair. The AI applies only tags from your own list on the **Tags** page and never invents new ones. Each business category gets up to 10 tags prepared by MySA plus 5 of your own. See [Analytics & reports](https://business.mysmartassistant.ai/docs/analytics-reports) for the tag breakdown and Google Sheet. ## Report language **Settings → Workspace → Report language** sets the language call summaries are written in. It does not change the language the AI speaks on the call. The original wording is kept, and call details show a **Show original** link next to the translation. If you do not see the card, ask support to switch it on. ## Calls with a transfer When a call was handed over to a person on your team, the detail and the download show the total duration and cost split into the AI's part and the transfer part. See [Call transfer](https://business.mysmartassistant.ai/docs/call-transfer). ## Why a call did not go out If your wallet was short when a call came up, the call waits in the queue for a top-up. If it is still unfunded after 10 minutes it is cancelled, and the row says: "Not enough wallet balance. The call waited 10 minutes for a top-up and was cancelled." That call will not dial later, so create it again. See [Wallet & pricing](https://business.mysmartassistant.ai/docs/wallet-pricing). ## Download Click **Download** to save a CSV of the calls in your date range, narrowed by the campaign and status you picked. It includes total, AI and transfer duration and charges, and the AI summary. > **Tip:** To review a whole day of calls in one table, play recordings from the row and export everything in your filtered range, use the [Detailed Report](https://business.mysmartassistant.ai/docs/detailed-report).