# Invoices & GST

> Every recharge comes with a GST tax invoice, and this page explains how to set up your billing details and what each GSTIN status means.

Source: https://business.mysmartassistant.ai/docs/invoices-gst

## Add your billing details

Your company details go on every invoice, so they must be complete before you can add money to your wallet.

1. Open **Settings** from the avatar menu or the left menu.
2. Go to the **Billing** tab.
3. Fill in your company billing details, including the billing address, billing email and, if you are GST-registered, your **GSTIN** and **PAN**.
4. Save.

_Settings → Billing: company name, GSTIN, PAN and address_

**On this screen:** the **Billing** tab of **Settings**, with the **Billing details** card that is printed on your invoices: **Registered company name**, **Phone number**, **Billing email**, **GSTIN**, **PAN**, **Pincode**, the address lines, **City** and **State**. Here the GSTIN has been verified, so it is greyed out with **Verified — contact support to change this**, and the PAN is **Taken from your GSTIN**.

## Where to find your invoices

Open **Billing** and go to the **Invoices** tab. You can download any past invoice from there.

_Billing → Invoices_

**On this screen:** the **Invoices** tab lists each invoice with its **Invoice #**, **Type**, **Status** (such as **Paid** or **Issued**), the date it was issued in IST and its **Amount**, with a **Download** button on every row. The balance cards above and the **Add money** card on the right stay the same on every Billing tab.

- **Add Balance (online)** — a GST tax invoice is emailed to you as soon as the payment is confirmed, and it appears in the Invoices tab.
- **Request payment (bank transfer)** — the GST tax invoice with our bank details is emailed when you submit the request. Once our team verifies your payment and credits your wallet, you also get a receipt by email.

GST at 18% is added on top of the amount you recharge. For a ₹5,000 recharge the invoice total is ₹5,900 (₹5,000 plus ₹900 GST), and ₹5,000 is credited to your wallet. See [Wallet & pricing](https://business.mysmartassistant.ai/docs/wallet-pricing).

## GSTIN statuses

### Rejected as you type

A GSTIN is checked as you type, before it is ever saved. It is rejected if:

- it is not exactly 15 characters;
- it does not follow the standard GSTIN format (a 2-digit state code, a 10-character PAN, then 3 more characters);
- the 2-digit state code is not a real GST state or union territory code;
- the last character, the check digit, does not match the rest of the number, which catches almost any typo;
- the PAN inside the GSTIN does not match the PAN field on the same form;
- the GSTIN's state does not match the state in your billing address.

Fix the mismatch the error names and enter the number again.

### Pending verification

A GSTIN that passes the format checks shows **Pending verification** until our team confirms it by hand. This is a manual step, separate from the automatic checks.

> **Warning:** Invoices cannot be issued until your GSTIN is verified. If it has been pending for a while, raise a support ticket.

### Verified and locked

Once verified, the GSTIN is locked and shows **Verified — contact support to change this**. It decides the place of supply and whether invoices show CGST and SGST or IGST. Changing it silently would make invoices already issued to you inconsistent with your registration.

> **Note:** If your GSTIN needs to change, raise a support ticket. Support can unlock it for you.

## Who can see billing

Billing is a sensitive section. A teammate given **Full** or **Read only** access does not get it automatically. The Owner has to grant Billing on its own. See [Team & roles](https://business.mysmartassistant.ai/docs/team-roles).

## Need help?

For a missing invoice or a GSTIN question, raise a ticket from **Support → Help**. See [Getting help](https://business.mysmartassistant.ai/docs/getting-help).