# Numbers and caller ID

> Your business numbers are the lines your AI calls go out from and, for numbers you buy, the lines customers can ring to reach your AI.

Source: https://business.mysmartassistant.ai/docs/numbers-and-caller-id

## Where your numbers live

Open **Phone system → Manage Numbers**. The page has two tabs:

| Tab | What it holds |
| --- | --- |
| **AIVO** | Numbers assigned to your workspace by your account manager |
| **Vobiz** | Indian numbers you buy yourself, in the app |

Your numbers appear under **My Numbers**, with a badge showing where each one came from. One of them is marked **Primary**. From the page you can also see each number's usage, the campaigns assigned to it and, for bought numbers, the purchase and renewal history.

_Calling → Manage Numbers_

## Caller ID

- **Live** calls go out from the caller ID you choose.
- **Test** calls use the default trunk number.

You pick the caller ID per campaign, from your available numbers, in the **Caller ID (assigned number)** field on the campaign form. See [Campaigns](https://business.mysmartassistant.ai/docs/campaigns).

## Numbers assigned by MySA (AIVO)

Production numbers on the **AIVO** tab are assigned by the MySA team. To get one, contact support or your account manager. See [Getting help](https://business.mysmartassistant.ai/docs/getting-help).

## Buying your own number (Vobiz)

Some workspaces can buy an Indian number directly in the app. This is a premium feature:

- It is enabled per workspace and is being rolled out gradually. If you do not see **Buy a number**, [raise a support ticket](https://business.mysmartassistant.ai/docs/getting-help#raise-a-support-ticket).
- It works only in the **Live** workspace.
- Only the workspace **Owner** can use it.

A number you buy can also answer calls with your AI. See [Inbound calls](https://business.mysmartassistant.ai/docs/inbound-calls).

### Complete KYC first

India requires KYC before any number purchase: Aadhaar or PAN for individuals, or PAN and GST for companies.

1. On **Manage Numbers**, choose the **Vobiz** tab.
2. Click **Complete KYC**. Verification happens on Vobiz's own secure page in a new tab and takes about two minutes.
3. Come back to MySA. The status refreshes on its own, or click **Refresh**.

MySA stores only your verification status, never your documents or ID numbers. You need money in your Live wallet before you can start KYC, because a number is charged to it.

### Buy a number

1. Under **Buy a number**, search by digits, for example an STD code such as 040.
2. Click **Buy** on the number you want. The button shows its monthly fee.
3. Check the confirmation. It shows the setup fee plus the first month's fee; that total is charged to your Live wallet. Press **Buy number** to confirm.

_Buy a number from Vobiz_

**On this screen:** the reputation warning at the top, a search box that matches on digits (an STD code such as 040), and how many numbers are available. Each card shows a number, that it supports **Voice** and is **Available**, its **Monthly** fee and one-time setup fee, and a **Buy** button with the monthly price.

If your balance is too low, the purchase is blocked and you are asked to top up. The new number then appears under **My Numbers** with a Vobiz badge.

_My Numbers and Number performance_

**On this screen:** **My Numbers** lists the numbers ready for outbound calls, filtered by **All**, **Primary** and **Purchased**. Each shows its source (**Vobiz**), whether it is your **Primary** caller ID, and when it renews and for how much. **Number performance** below compares inbound and outbound calls per number and marks the one that connects best.

> **Warning:** Check a number's reputation before you buy it. A number may have been used by someone else, and one already reported as spam will keep ringing without being answered. Look it up on Truecaller or a similar app first. Purchases are non-refundable once the number is allocated to you.

### Availability

Each Vobiz number belongs to one business at a time. If a number is not available, another business already owns it. If you see "purchase in progress", someone is buying it at that moment; wait a few seconds and refresh. You are charged only once the number is confirmed available, and if the purchase fails your wallet is refunded automatically.

## Renewal and release

A Vobiz number renews automatically every month from your Live wallet.

- You get an email reminder a few days before each renewal, and an email for every renewal event: a successful charge, a failed charge or a release.
- If your balance is too low on the renewal date, the number enters a short grace period. Top up before it ends and the charge is retried automatically.
- If the grace period passes with the wallet still short, the number is released and stops working for calls. To replace it, you buy a new number.

A released number goes back on sale and can be bought by anyone, including you.