# Saathi video agent

> Saathi puts an AI video agent on your website: a visitor clicks the call bubble and talks to it face to face, and it answers from your Business Details while it moves around your site with them.

Source: https://business.mysmartassistant.ai/docs/saathi

## What Saathi is

Saathi is a video advisor for your own website. A visitor clicks the call bubble in the bottom corner, and a video call starts with your agent. It answers questions, shows products and walks the visitor towards checkout, using:

- **Business Details**: what it knows, the same Business Details your phone calls use.
- **Instructions**: how it should talk and sell, written by you.
- **Your website**: it can open pages, search, scroll, point at things and read the page the visitor is on.

Every call comes back to your dashboard with a summary, the visitor's interest and mood, and the full conversation.

## Before you start

- **Your Live workspace.** Website visitors are real people, so Saathi is set up and billed in Live. Switch to Live from the workspace menu.
- **At least one live Business Details category.** Build and approve one first. See [Business Details](https://business.mysmartassistant.ai/docs/business-details).
- **Wallet balance.** Live calls are paid from your prepaid wallet.
- **A website where you can add code.** You paste one line just before `</body>` on every page.

Saathi has its own section in the left menu, with **Setup**, **Video calls** and **Video reports**.

## Set it up

Open **Saathi → Setup**. The page walks you through the steps in order.

### 1. Business Details

Under **Answer from**, pick the Business Details your agent answers from, then **Save and turn on Saathi**. To change what the agent knows, edit it in Business Details; Saathi always uses the approved version.

### 2. Call limits

Every call is checked against these before it starts:

| Limit | What it does |
| --- | --- |
| **Calls at the same time** | How many visitors can be on a call at once |
| **Calls per visitor, per hour** | Stops one person from calling again and again |
| **Longest call** | A call ends when it reaches this length |
| **Daily amount** (optional) | No new call starts once the day's spend reaches it. Leave it empty for no limit |

Our plan limit sits above yours, so your numbers can be lower than the plan's but not higher.

### 3. Your website

- **Website address**: the full address starting with `https://`. The agent opens pages from here.
- **Other websites that show the bubble**: other addresses, such as `shop.yourstore.com`. Press Enter after each one.
- **Pages the agent must never open**: paths such as `/checkout` or `/account`. Press Enter after each path.

Only the websites you list here can start a call with your key.

### 4. Your video agent

You choose:

- **Agent name**: any name you like, such as your brand's or a name like Priya.
- **Speaks**: the language the agent starts in: Hinglish, Hindi, English, Tamil, Telugu, Marathi, Bengali, Gujarati, Kannada or Malayalam. If a visitor talks in another of these, the agent answers in theirs.
- **How it greets visitors** (optional): a hint, not a script; the agent says it in its own words.
- **Bubble colour**.
- **What it may do on your website**:

| Action | What it does |
| --- | --- |
| **Open page** | Takes the visitor to the right product or page |
| **Search site** | Looks things up on your website |
| **Scroll page** | Scrolls to the part being talked about |
| **Highlight** | Points at a price, size or button |
| **Read page** | Reads the page the visitor is on |

All five are on by default. Untick any you do not want, then **Save agent**.

The avatar, its face and voice, is set up by MySA and shown under **Face and voice set by MySA**. To choose a different avatar, tell your account manager or [raise a support ticket](https://business.mysmartassistant.ai/docs/getting-help#raise-a-support-ticket) with the one you want.

### 5. Instructions for your agent

Write **Your notes**. Rough is fine, in English, Hindi or Hinglish: who your customers are, what to recommend for what, prices, offers, pages, and what never to say.

1. Click **Draft from my notes**. MySA writes the instruction from them.
2. Read the draft and edit anything that is wrong.
3. If it lists questions under **Visitors will ask — add these to your notes**, add the answers to your notes and click **Redraft from my notes**.
4. Click **Save instructions**. **Instruction sent on every call** is what your agent follows from then on.

> **Note:** Only the text you save is sent on calls. Your notes are kept for the next draft, but the agent never sees them.

### 6. Try it yourself

Click **Start a test call**. The call bubble opens at the bottom corner of the setup page, just as it will on your website. Talk to your agent the way a customer would.

Test calls before you go live are free up to the **Free test time left** shown on the page. Once that is used, test calls are billed like any call.

> **Tip:** If the bubble does not appear, an ad blocker or a network filter may be stopping the video widget. Try another browser, then click **Reload test widget**.

### 7. Go live

Click **Go live**. This makes your website key and shows the code to add:

1. Copy the code under **Paste this just before </body> on every page of your website**.
2. Paste it into your website's template, so it is on every page.
3. Open your website and check that the bubble appears.

Billing starts from your first live call.

## Pause, turn off or change the key

- **Pause** (and **Resume**) hides the call bubble on your website until you resume. Nothing else changes.
- **Turn off** removes the bubble from your website straight away. Your setup and key are kept for when you turn it back on.
- **Make new key** replaces your website key. Do this only if your key was copied somewhere it should not be.

> **Warning:** A new key stops the old one at once, so the bubble disappears from your website until you paste the new code.

## Video calls

**Saathi → Video calls** lists every conversation your website visitors had with Saathi.

- The cards at the top show **Calls**, **Talk time**, **High interest** and **Spent** for the range.
- **Search calls** looks through summaries, questions and pages. Filter by **Interest** (high, medium, low) and **Visitor mood** (positive, neutral, negative), and pick a date range.
- Each row shows the **Time (IST)**, **Summary**, **Interest**, **Mood**, the page the call **Started on**, **Duration** and **Charge**. Point at a summary to read all of it. Test calls are marked **Test**, and calls where the add-to-cart step was shown are marked **Add to cart**.

Click a row for the call details: the **Summary**, the **Next step**, **What they asked**, the **Pages they went through** and the full **Conversation**.

## Video reports

**Saathi → Video reports** shows how Saathi is doing over a date range:

- Calls, **Talk time**, **Average call**, **High interest** and **Add to cart shown**.
- **Calls per day**, **Outcome**, **Visitor mood** and **How calls ended**.
- **Products shown most** and **Where calls started**.
- **What visitors asked**: things your website might answer better.
- **Turned away**: visitors who could not start a call because the agent was busy, a limit was reached or the balance was too low.

## Pricing

- Saathi calls are paid from your **Live** wallet, per started minute.
- The first seconds of every call are not charged.
- The rate for your workspace, the free test time and the number of calls at once are shown at the top of the setup page.
- If your balance cannot pay for a call, the call does not start, and the visit is counted under **Turned away**.

See [Wallet & pricing](https://business.mysmartassistant.ai/docs/wallet-pricing).

## Related

- [Business Details](https://business.mysmartassistant.ai/docs/business-details)
- [Assistants & purposes](https://business.mysmartassistant.ai/docs/assistants)
- [Team & roles](https://business.mysmartassistant.ai/docs/team-roles)