AI Call Tags: See What Customers Ask About on Every Call
Define the topics that matter to your business — pricing, availability, delivery, returns — and MySA tags every completed call automatically by reading its summary. A live breakdown shows what customers ask about most, and you can drill into the exact calls behind any tag.
What customers ask about
Last 30 days- Pricing48
- Availability31
- Delivery22
- Return / Exchange14
- 1Call ends
- 2AI reads the summary
- 3Tags from your list
- 4Ranked breakdown
- 5Calls, CSV or Google Sheet
How tagging works
- Open Tags under Calling and pick a business category.
- Start from the tags MySA prepares, up to 10 per category from your Business Details and what callers ask, and add up to 5 of your own on top.
- After each call the AI reads the summary and applies the matching tags from your list. It never invents a new one.
The budgets are separate, so your own tags never crowd out the prepared ones; if you need more, ask us to raise them.
Reading the breakdown
The Tags page ranks your topics for Today, the last 7, 30 or 90 days, or a custom range. Click a tag to see the exact calls behind it, with the customer, the summary and the mood, or use its download button to export the unique customers who had that tag as a CSV. Campaign downloads carry a column per tag too, so you can filter a list by what each customer asked about.
How to set it up
- 1
We prepare 10, you add 5
MySA reads your Business Details and what callers actually ask about, and prepares up to 10 tags per category. You add 5 of your own on top — separate budgets, so neither crowds out the other. Need more? Ask us and we raise it.
- 2
AI tags every call
After each call, MySA reads the summary and applies the matching tags from your list — never inventing new ones.
- 3
See the breakdown
A ranked chart shows which topics come up most over the last 7/30/90 days.
- 4
Drill into the calls
Click any tag to see exactly which calls it covered, with the customer, summary, and mood.
- 5
Take it into a spreadsheet
Connect a Google Sheet and get a tab per category — your customers down the side, that category's tags across the top, a tick where they meet. Your campaign downloads carry a column per tag too.
Go deeper in the docs
Every screen, setting and limit, in the documentation.
Frequently asked questions
What are AI call tags?
Topic labels that the AI puts on each finished call by reading its summary, chosen only from your own tag list, so you can see what customers ask about most.
Can the AI create tags I did not add?
No. It only applies tags from your list for that category. MySA prepares up to 10 suggestions per category and you can add up to 5 of your own.
Can I export the customers behind a tag?
Yes. Each tag has a download button for the unique customers who had it, as a CSV, and the Google Sheet mirror has one tab per category with a tick where a customer and a tag meet.
How far back does the breakdown go?
Today, the last 7, 30 or 90 days, or a custom range on the Tags page. The Google Sheet covers the last 30 days, rolling, refreshed every hour.
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