What is MySA Business?
MySA Business is an AI calling and WhatsApp automation platform for Indian businesses: AI agents that make and answer phone calls and reply on WhatsApp, Instagram and Facebook in the customer’s own language. It is built by AIVO Technologies Private Limited, the company behind the MySA personal AI assistant. You create AI assistants, give them your business knowledge, and they handle voice calls, WhatsApp, Instagram and Facebook for you in 100+ languages including Hindi and Hinglish — qualifying leads, answering questions, following up, booking appointments and handing over to a human when it matters. It is built for Indian businesses whose sales run on enquiries and visits: e-commerce and D2C brands, real estate, education, healthcare and automotive. Prepaid, with no subscription; contact sales for the best price for your volume.
How does AI calling actually work?
You pick an assistant and what the call is for, and MySA dials from your business number. The assistant speaks naturally, answers only from the business knowledge you approved, and reacts to what the customer says. When the call ends you get a recording, a transcript, a summary, automatic tags and any follow-up the customer asked for.
Can MySA make outbound calls?
Yes. Run a campaign over a CSV list, push contacts through the API, fire a single call to one contact, or point a webhook at MySA so fresh leads are dialled within minutes of arriving.
Can MySA receive inbound calls?
Yes. Every workspace gets a business number and the assistant answers it 24/7 — handling FAQs, capturing the requirement, and transferring to your team when a person is needed.
Can I connect WhatsApp?
Yes. Connect your WhatsApp number and the same assistant replies to chats, transcribes voice notes, answers a missed call with a message and calls the customer back. It can also send a link on WhatsApp in the middle of a voice call.
Can I use my own API or webhooks?
Yes. Org-scoped API keys let your systems create contacts and campaigns and read results. Inbound webhooks push new leads in for instant dialling, and Custom APIs let the assistant read your live data — rates, order status, stock — during the conversation.
Can I upload contacts through CSV?
Yes. Upload a contacts CSV, pick the assistant and the agenda, and the whole list runs as one campaign with live progress while it dials.
Can I test a campaign before going live?
Yes, and you should. Every workspace has two fully isolated environments. Test has its own wallet, numbers, campaigns and logs, so you can rehearse the entire flow without touching a real customer or real money. Live is the real thing, and the two never mix in your reporting.
How does pricing work?
Prepaid and pay-per-use, with no subscription and no monthly commitment. Your rate depends on your call volume — contact sales for the best price for your business. Calls of 10 seconds or less are not charged at all, so a hang-up costs nothing. Beyond that, time is billed by the minute and rounded up — an 11-second call and a 59-second call are both one minute. Balance is reserved before a call and settled to the exact amount after, so the wallet can never go negative.
Does MySA support Indian languages?
Yes. The assistant speaks the customer’s own language across 100+ languages including Hinglish, and mirrors whichever language the customer uses. You can hear real samples in 14 languages on this page.
Can the AI transfer a call to a human?
Yes. When the conversation needs a person it moves to your team, and the transcript and summary go with it so nobody has to ask the customer to repeat themselves.
Can the AI book appointments?
Yes. Appointments is a calendar of your seats — a chair, a room, a bay, a doctor — with your services, charges, hours and lunch break. Your staff book on it, and on a call the AI checks free times, books the slot, moves it or cancels it when the customer asks, and notes why. The customer gets a WhatsApp confirmation with your address and map link, a reminder before the visit at the time you choose (a WhatsApp, a call, or both), and a message if the time changes or the booking is cancelled. Every booking can also be written to a Google Sheet you own, updated within a minute of any change.
Where do conversations end up?
Everything lands in the console: call logs with recordings and transcripts, automatic tags for what customers asked about, sentiment and analytics, a lead feed, follow-ups that need action, and reports you can export.
Does the AI make things up?
No. It answers only from your approved, live Business Details for the relevant category — a closed set of information you review before it goes live. If it does not know, it falls back safely or flags the question for a human callback instead of guessing.
Do I need to install anything?
No. MySA Business runs entirely in your browser — there is nothing to install, nothing to host, and no phone system to replace. You need a browser and a business number, and we provide the number.
How do I get started?
Sign up, create your first assistant, add your business knowledge and run a test call to your own phone. Most businesses are making their first real call the same day.
