MySAfor Clinics & dental

An AI Receptionist for Clinics That Answers Every Call

Patients call to ask your timings, the consultation fee, and whether the doctor is free tomorrow. An AI receptionist answers on your clinic number, books into each doctor's calendar, and passes anything it should not handle to your staff.

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₹100 Test credit after mobile verification
Prepaid, no subscription
Test before you go Live

AI voice callsHinglish

Inbound call · clinic number

Customer: Dr. Kapoor kal available hain? Cleaning karwani hai.
MySA AI: Kal Dr. Kapoor ke saath 11 baje aur 3 baje slot khali hain. Cleaning 45 minute ki hoti hai.
Customer: 11 baje theek hai.
Booked · Cleaning · Dr. Kapoor · 11:00 am · WhatsApp sent

Example call, written for this page

Recording, summary & tagsafter every call

100+languages, incl. Hinglish
24/7answers every call & chat
₹0subscription, prepaid wallet
0–10scalls are free
4channels, one AI

The problem

What keeps your front desk on the phone

Calls missed during the rush

Morning OPD, a patient at the counter and two lines ringing. The patient who could not get through calls another clinic.

The same questions all day

Timings, fees, which doctor sits on Thursday, is there parking. Each one takes your receptionist away from the patient in front of them.

Patients who forget

Without a reminder, a booked slot becomes an empty chair and a doctor waiting.

Staff stretched thin

Routine calls leave less time for billing, records and the patients who need a person.

How MySA works

Live in four steps, without code

Set up doctors, services and hours

Choose Clinic or Dental clinic, name a seat per doctor, set each service's length and fee, your days, hours and lunch break.

Write what the AI may answer

Add timings, fees, address and policies as Business Details. Keep it to front-desk information; the AI answers only from what you wrote.

Decide what goes to a person

Set up call transfer to your front desk, with a rule such as anything about symptoms, reports or emergencies.

Switch on and test

Turn inbound on for your clinic number, ring it yourself, book and cancel a test appointment, then go live.

Features & benefits

What MySA does for Clinics

Every feature here is in the product today, and each card links to where it is described in full.

Answers routine calls from your approved details

The AI answers timings, fees, doctors' days and directions from the Business Details you approved, in the caller's language.

Solves: Receptionists repeating the same answers between patients.
How you use it: Write the details once; edit them any time without interrupting a number that is already answering.

AI inbound call answering

Books into each doctor's calendar

With AI books on calls on, the AI checks free times per doctor and service, books, moves or cancels the caller's own appointment.

Solves: Appointment registers and double bookings.
How you use it: Each doctor is a seat. The AI follows your minimum notice, booking window and lunch break, and makes at most one booking per call.

Appointments

WhatsApp confirmations and reminders

Patients get a WhatsApp with the service, date, time, address and Maps link, a reminder before the visit, and a message on any change.

Solves: No-shows and patients who cannot find the clinic.
How you use it: Set the reminder timing once; optionally switch on a reminder call that asks whether the patient is coming.

Appointments docs

Transfers to your front desk

When a caller asks for a person, or the call matches your rule, the AI briefs your colleague and connects the caller.

Solves: An AI should not handle clinical questions.
How you use it: Turn on Use on inbound calls under Call transfer and write the rule. Transfer minutes are billed at their own rate.

Call transfer docs

Follow-ups and call-backs

When a patient says “kal subah call karna”, a follow-up is scheduled for that time and, with auto-callback on, the AI rings them back in the language they last heard. A patient who asks for a person becomes a Call from a person follow-up for your staff.

Solves: “Please call me back” requests lost on sticky notes.
How you use it: Switch on auto-callback on the Follow-ups page, and on the number allow the AI to call patients back when they ask.

Follow-ups

Example workflow

A patient call, from question to confirmed appointment

A patient calls your clinic number at 1:15 pm, during the lunch break. The AI answers, books a slot after lunch, and hands a clinical question to your staff.

What happens next

1The appointment is on Dr. Mehta's column with the robot icon; the lunch break stayed free.
2The patient gets the WhatsApp confirmation with the address and Maps link.
3The recording, transcript and summary are in Call logs, with the transfer shown on the call.

Inbound AI call

Customer: Hello, check-up ka fees kitna hai? Aaj ho sakta hai?
MySA AI: Check-up ₹300 ka hai. Aaj 3 baje Dr. Mehta ke saath slot khali hai — book kar doon?
Customer: Haan. Aur daant mein kaafi dard hai, kya painkiller le loon?
MySA AI: Dawai ke baare mein doctor hi bata sakte hain. Main aapko abhi clinic staff se jod deti hoon.
Booked · Check-up · Dr. Mehta · 3:00 pm · call transferred to front desk

Example conversation, written for this page

Inside the console

The screens you will actually use

Real MySA Business screens with masked sample data. Anything redrawn for this page says so in its caption.

WhatsApp messages a customer receives from MySA: booking confirmed, time changed, reminder three hours before, and cancelled — What the customer receives on WhatsApp: confirmation, change, reminder and cancellation.

Appointments day view in MySA Business with a column per doctor, bookings, a not-confirmed booking and a lunch break — What the customer receives on WhatsApp: confirmation, change, reminder and cancellation.

Hear it for yourself

The best demo is a real call to your own phone

Create a free workspace, verify your mobile number for ₹100 of Test credit, and press Try now on a ready-made assistant. The AI rings you within seconds. Then add your own business details and hear it again as your business.

No card needed to start
A Test workspace with its own wallet
Hindi, Hinglish and 100+ languages
Go Live only when you are happy

Build your AI agent How test calls work

FAQ

Questions from Clinics teams

Something else? Talk to us or read the documentation.

Will the AI give medical advice?

It should not, and you control that. The AI answers only from the Business Details you write, so keep them to front-desk information such as timings, fees and services, and set a call transfer rule for symptoms, reports and emergencies.

Can it book with a specific doctor?

Yes. Each doctor is a seat on the calendar. The AI offers only times when that doctor is free for the full length of the service, inside your hours and outside the lunch break.

Which number do patients call?

A number you buy in MySA Business, with inbound switched on. You can print it on your board, Google profile and prescriptions. Calls to a number outside the platform are not answered by the AI.

Can patients reach a person?

Yes. With call transfer enabled for inbound calls, the AI briefs your colleague and connects the patient. Without it, the request becomes a follow-up for your team to call back.

What does an AI receptionist cost?

Appointments is switched on per business. Calls are paid from a prepaid wallet, with no subscription; your workspace's own rate is shown in the console, and for the best price for your volume, contact sales. Calls of 10 seconds or less are free. A new workspace has a separate Test wallet that gets ₹100 of credit once the owner verifies their mobile number, so you can hear the AI before you pay anything.

What if a patient asks to be called back?

The AI schedules a follow-up for the time the patient asked for, and with auto-callback on it rings them back then, in the language they last heard. If they asked for a person, the follow-up waits for your staff and the AI does not dial it.

What happens after clinic hours?

By default the AI answers at any hour. You can set DND hours for inbound if you prefer calls outside clinic hours not to be answered.

Keep reading

AI inbound call answeringSwitch the AI on for your clinic number.AppointmentsDoctors as seats, AI booking, WhatsApp messages.Call transferHand a caller to your front desk, briefed first.Business DetailsThe only knowledge the AI answers from.

Other industries

Salons & spasThe AI books, moves and reminds appointments on calls Small businessesOne AI assistant on your phone, WhatsApp, Instagram and Facebook Coaching & educationCall every admission enquiry and follow up until it decides

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From the blog

All articles

Doctor Appointment Booking with AIHow clinics, dental, physio and diagnostic centres use AI to answer patient calls 24/7, book free slots on the call and send WhatsApp reminders.AI Appointment Booking on Phone CallsHow AI appointment booking works on a phone call: services with time and charge, seats, hours, only free slots offered, and WhatsApp confirmations.AI Receptionist for Business: How It WorksAn AI receptionist for business answers your phone 24/7, books appointments and passes callers to staff. How it works, setup and what to check first.

Get started

See How MySA Works for Your Business

Set it up for your clinics workflow in the Test workspace, hear it on your own phone, and go Live when it sounds right. Prepaid, per minute, no subscription.

Build your AI agent Call +91 80715 80455

An AI Receptionist for Clinics That Answers Every Call

₹100 Test credit after mobile verification

Prepaid, no subscription

Test before you go Live

The best demo is a real call to your own phone

No card needed to start

A Test workspace with its own wallet

Hindi, Hinglish and 100+ languages

Go Live only when you are happy