AI Follow-up Calls: Call Customers Back When They Asked
When a customer asks to be called back — “10 minute baad”, “kal 3 baje”, or just “thodi der me” — MySA picks it up from the call, schedules a follow-up for the right time, and rings them back automatically if you enable auto-callback.
Follow-up
Auto-callback onOn the call: “Abhi busy hoon, 10 minute baad call karna.”
Called back automatically at 10:40 AM — connected. done
- 1Customer asks for a call-back
- 2Follow-up scheduled for that time
- 3Auto-callback or Call now
- 4Same assistant, same language
- 5Completed, with the history
Why follow-ups slip, and what MySA does about it
A customer who says “call me after 3” is often the warmest lead of the day, and the easiest one to lose: the request lives in someone's memory or a notebook. In MySA Business the AI hears the request during the call, works out the time from what the customer said, and adds it to Calling → Follow-ups. Nobody has to write it down.
How a follow-up call works
A follow-up reuses the original call's assistant, purpose and script, so the customer hears the same conversation picked up again rather than a cold call. It is spoken in the language that customer was last spoken to in, which each row shows before it dials. Open any follow-up to read what was discussed on every earlier call.
Auto-callback or Call now
- Switch on Auto-callback and follow-ups dial on their own at the scheduled time.
- Leave it off and they wait for you: press Call now on a row to dial it straight away.
Follow-ups are listed per campaign and per assistant, so the context of one campaign never mixes with another.
Every status in one list
| Status | Meaning |
|---|---|
| Scheduled | Queued for later. |
| Due now | Past its call-back time. |
| Action required | The AI could not answer a question and promised to check; it is waiting on your answer. |
| Call from a person | The customer asked to speak to someone on your team. MySA does not dial these. |
| Completed | Called back. |
When the AI did not know the answer
If a customer asks something your Business Details do not cover, the AI says it will find out instead of guessing, and the follow-up is marked Action required. Press Answer, type your reply, and press Save & schedule call: the follow-up call is scheduled and the AI gives the customer your answer.
When the customer wants a person
A customer who asks for a real person gets a Call from a person follow-up. MySA never rings these with the AI, because that would repeat what the customer just turned down. Someone on your team calls them and presses Mark called back. To hand such callers to a colleague during the call itself, see Call transfer.
Follow-ups and visit reminders
A follow-up is something the customer asked for. A visit reminder is a plan they mentioned, such as “main Friday aa jaunga”, and MySA calls on the day to confirm it. Both come out of the same calls; see Visit reminders.
How to set it up
- 1
AI detects the request
It reads the call and works out the callback time from the conversation.
- 2
A follow-up is scheduled
Listed per campaign and per assistant so contexts never mix up.
- 3
Auto-dial or call now
Turn on auto-callback to dial at the scheduled time, or call now in one tap.
- 4
In the same language they heard
The call back goes out in the language that customer was last spoken to in — not whatever the campaign is set to today. Every row shows which, before it dials.
- 5
See the full history
Open any follow-up to read exactly what was discussed on every call.
Go deeper in the docs
Every screen, setting and limit, in the documentation.
Frequently asked questions
What is follow-up automation?
Follow-up automation means the call-backs your customers ask for are scheduled and placed without anyone writing them down. In MySA Business the AI picks up the request during the call, schedules it for the time the customer asked, and can dial it automatically.
How does MySA know when to call back?
The AI reads the call and works out the time from what the customer said, such as 10 minutes later or tomorrow at 3, and schedules the follow-up for then.
Does it call back automatically?
Only if you switch on Auto-callback. Otherwise each follow-up waits until someone presses Call now.
Which language is the call-back in?
The language that customer was last spoken to in, shown on the row before it dials, not whatever the campaign is set to today.
What if the customer asked for a person?
The follow-up is marked Call from a person and MySA never dials it with the AI. Someone on your team rings the customer and marks it called back.
MySA for your industry
How Follow-ups (Call Me Back) works in a real business, step by step.
From the blog
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