One knowledge base for every channel
Business Details are the single source the AI answers from, on calls, WhatsApp, Instagram and Facebook.
Business Details docsMySAfor Small businesses
AI Customer Support for Small Businesses, on Every Channel
You are the owner, the salesperson and the support desk. MySA gives you one AI assistant that answers your phone, WhatsApp, Instagram and Facebook from the same business details — and leaves you the conversations that need you.
WhatsAppHinglish
YSYour Storeonline · replies with AI
- Customer: Shop kitne baje tak khula hai?
- MySA AI: Hum Monday se Saturday, 10:30 se 7:45 tak khule hain. Sunday band. 😊
- Customer: Home delivery hoti hai?
- MySA AI: Haan, 5 km ke andar free delivery hai, ₹500 se upar ke order par.
Example conversation, written for this page
- 100+languages, incl. Hinglish
- 24/7answers every call & chat
- ₹0subscription, prepaid wallet
- 0–10scalls are free
- 4channels, one AI
The problem
Why support eats a small business's day
How MySA works
Live in four steps, without code
Features & benefits
What MySA does for Small businesses
Example workflow
A Sunday evening at a jewellery shop
What happens next
- 1The gold rate came from your own API, ticked under Live data in replies, not from memory.
- 2The callback was charged at your call rate and respected its cooldown and daily limit.
- 3On Monday morning you read the chat and the call summary before the customer walks in.
WhatsApp + AI callback
- Customer: Aaj ka gold rate kya hai? Kal shop aana hai.
- MySA AI: Aaj 22 carat ka rate ₹7,180 per gram hai. Kal hum 10:30 baje se khule hain — aapka swagat hai!
- Customer places a WhatsApp voice call · declined politely · text-back sent
- AI voice callback placed (only outside working hours, per your setting)
- MySA AI: Namaste, aapne abhi call kiya tha. Main shop ki AI assistant hoon — bataiye, kaise madad karoon?
Example conversation, written for this page
Inside the console
The screens you will actually use
Hear it for yourself
The best demo is a real call to your own phone
Create a free workspace, verify your mobile number for ₹100 of Test credit, and press Try now on a ready-made assistant. The AI rings you within seconds. Then add your own business details and hear it again as your business.
FAQ
Questions from Small businesses teams
Do I need technical knowledge to set it up?
No. You write your business details in plain language, link WhatsApp with a QR code or pairing code, and connect Instagram and Facebook with Facebook Login. Live data from your own APIs is optional.
Which channels does it support?
Phone calls on numbers you buy in MySA Business, WhatsApp, Instagram DMs and comments, and Facebook Messenger and Page comments. Instagram, Facebook and some premium features are enabled per workspace.
Will the AI make up answers?
It answers from the Business Details you approved and, where connected, your own APIs. When it does not know, it says so rather than inventing prices or policies.
Can I reply myself when I want to?
Yes. Every WhatsApp, Instagram and Facebook chat is in an inbox you can reply from. On calls, call transfer can connect a customer to your number after the AI briefs you.
How much does it cost a small business?
Calls are paid from a prepaid wallet, with no subscription; your workspace's own rate is shown in the console, and for the best price for your volume, contact sales. Calls of 10 seconds or less are free. A new workspace has a separate Test wallet that gets ₹100 of credit once the owner verifies their mobile number, so you can hear the AI before you pay anything.
Can it answer WhatsApp voice calls?
No. The AI cannot pick up a WhatsApp call. With Missed call auto-reply on, the call is declined politely and followed by your text and, if enabled, an AI voice callback to customers who have messaged you before.