AI Voice Agents That Make and Answer Business Calls

The same assistant can call one person or a list of thousands. A campaign dials a contact list with one purpose, language and caller ID, from a CSV or Excel upload, from your own system over the API, or as a quick single call. A webhook campaign dials website-form and ad leads within about a minute of them arriving, with a cap on calls per customer per day and a minimum gap between calls.

See AI outbound calling campaigns and Webhook campaigns, or the campaigns documentation.

Switch inbound on for any number you have bought and the assistant picks up when a customer rings. It quotes prices, shares timings, answers common questions and, if you allow it, books an appointment or promises a callback and places it. Inbound works in your Live workspace and is charged from the same wallet as outbound calls.

See AI inbound call answering and the inbound calls documentation.

Voice is not a separate product from your chat channels. A conversation on WhatsApp, Instagram or Facebook can turn into an AI call when the customer's intent and your settings line up:

• WhatsApp Auto-Call places an AI call after a customer messages your number, instantly or after a short merge window, and can be limited to messages that contain keywords you choose, such as price or book.
• Call when the customer agrees works on all three channels. When a customer sounds like a real prospect, the AI asks whether your team may call; on a yes, an AI call goes out with a short summary of the chat, so it opens on what they asked about.

Both paths respect one call a day per number, your DND hours and your wallet balance. See WhatsApp AI automation, Instagram DM automation and Facebook Messenger automation.

Give an assistant a lead-qualification purpose and every call ends with a summary, a sentiment reading and tags for what was discussed. Calls that did their job appear on Positive Leads and can be delivered by email, Google Sheet, webhook or API through Lead Feed. When a customer asks to be called back later, a follow-up is scheduled in the language they were spoken to in. With Appointments set up, the AI can book a slot during the call and the customer gets a WhatsApp confirmation.

See AI lead qualification for the whole picture across calls and chats.

When a caller asks for a real person, or the conversation matches the rule you wrote, the AI rings your support number, briefs your colleague in the language you choose on who is calling and what they want, and then connects the two. It works on calls you place and calls you receive, each with its own switch, and the minutes your colleague is on the line are billed separately at the transfer rate shown in your workspace. Without transfer switched on, a customer who asks for a person gets a Call from a person follow-up for your team to ring back.

See Call transfer.

• A full call recording and a written transcript.
• An AI summary of what was agreed and the suggested next step.
• Sentiment: positive, neutral, negative, or no response when the customer never spoke.
• Tags from your own list for what the customer asked about, never invented ones.
• A follow-up or a visit reminder if the customer asked for one or mentioned coming in.

Everything lands in Call logs, the Detailed Report and Analytics, and can be exported as a CSV.

Calls are prepaid from a wallet, with no subscription; for the best price for your volume, contact sales. Calls of 10 seconds or less are free; longer calls are billed per started minute. Balance is reserved before a call and settled afterwards, so the wallet can never go negative. Every workspace has a Test environment with its own wallet, numbers and logs, so you can hear the assistant on your own phone before any customer does. DND hours stop the AI from ringing customers at night, and calls that come due inside the window are held, not lost.

See Wallet and pricing, Test calls and DND.