MySA WhatsApp: send WhatsApp messages without your own WhatsApp API
Many businesses want a WhatsApp message to follow their calls but have no WhatsApp Business account, Meta setup or API key. MySA WhatsApp sends it from MySA's own WhatsApp business number, using templates already approved by WhatsApp, and charges each message to your prepaid wallet.
MySA WhatsApp
No API key neededHi Priya, thank you for calling ABC Jewellers. Our showroom: 12 MG Road, open 10 AM–8 PM. approved template · delivered
Sent fromMySA's WhatsApp number
Paid fromyour wallet, per message
- 1Your AI call ends
- 2The rule picks a template
- 3Sent from MySA's number
- 4Charged per message
Who it is for
MySA WhatsApp is one of three ways to send On Call Messaging:
| You have | Use |
|---|---|
| No WhatsApp Business account, or no time to set one up | MySA WhatsApp |
| An AutomateChats account | AutomateChats |
| Your own WhatsApp Business Account on Meta | Meta WhatsApp API |
Only one sends at a time. Turn MySA WhatsApp on and it becomes the sender; your other account and its rules stay saved, so you can switch back.
When messages go out
Each rule sends one approved template at the moment you choose:
- After a call, as soon as it ends.
- No answer, when the phone rang and nobody picked up, at most once a day per number.
- After the call, if the customer asked: the AI reads the call and sends it only if the customer asked, for example address bhej dena.
- During the call, when the customer asks, while the assistant is still on the line.
Template slots are filled from the contact, the call, your business or live data from My APIs, such as today's rate.
Ready-made templates, and new ones on request
You pick from MySA's templates, already approved by WhatsApp: no waiting for Meta's review before your first message. Need a different message? Press Request a new template, say what it is for and write the text. It becomes a support ticket; MySA creates the template, gets it approved and adds it to your account.
Pricing
Each message is paid from your prepaid wallet, with no subscription. The price per message for your workspace is shown when you turn MySA WhatsApp on. Talk to sales for the best price on your volume.
- No balance, no message: nothing is sent and nothing is charged.
- If WhatsApp refuses a message, or reports later that it could not be delivered, the charge comes back to your wallet.
What it does not do
MySA WhatsApp sends messages around your calls only. It does not send broadcasts, messages come from MySA's number rather than yours, and customers' replies do not reach your inbox. To chat with customers on your own number, use WhatsApp Smart Reply.
How to set it up
- 1
Turn on MySA WhatsApp
In Integrations → On Call Messaging, open the MySA WhatsApp card and press Turn on MySA WhatsApp. Nothing to connect.
- 2
Choose a template
Pick one of MySA's approved templates, or request a new one.
- 3
Set the trigger and fill the slots
Choose when it sends, then map each slot to the contact, the call, your business or live data.
- 4
Test, then enable
Send a test to your own number, then Save & Enable.
Go deeper in the docs
Every screen, setting and limit, in the documentation.
Frequently asked questions
Can I send WhatsApp messages without a WhatsApp Business account?
Yes. MySA WhatsApp sends them from MySA's own WhatsApp business number, so you need no WhatsApp Business account, no Meta setup and no API key.
Whose number do customers see?
MySA's WhatsApp business number. To message from your own number, connect your AutomateChats or Meta WhatsApp account instead.
Can I write my own message?
Press Request a new template, say what it is for and write the text. MySA creates it, gets it approved by WhatsApp and adds it to your account; you follow it on a support ticket.
How is it charged?
Per message, from your prepaid wallet. The price for your workspace is shown when you turn it on, and sales can quote a better price for volume.
What if a message is not delivered?
If WhatsApp refuses it, or reports later that it could not be delivered, the charge is refunded to your wallet. A message that was delivered stays charged.
Can I send broadcasts with MySA WhatsApp?
No. It sends messages around your calls only. Broadcasts need your own WhatsApp Business number.
MySA for your industry
How MySA WhatsApp works in a real business, step by step.
Hear it on your own phone before a customer does
Every workspace starts with a Test environment, and ₹100 of test credit once you verify your mobile number. Prepaid, per minute, no subscription.