AI replies from your policies and your data
Smart reply answers each WhatsApp message from your Business Details, in the customer's language, after a short wait so several messages get one reply.
WhatsApp AI automationMySAfor E-commerce & D2C
WhatsApp AI Automation for E-commerce and D2C Brands
Let an AI assistant answer “where is my order?”, size and delivery questions on your WhatsApp number from your own store data, and confirm cash-on-delivery orders with a short AI call before they ship.
WhatsAppHinglish
YSYour Storeonline · replies with AI
- Customer: Order SO-4412 kab tak aayega?
- MySA AI: Aapka order SO-4412 kal dispatch ho gaya hai, 2–3 din mein deliver ho jayega. 📦
- Customer: Size M exchange ho sakta hai?
- MySA AI: Haan, delivery ke 7 din ke andar exchange kar sakte hain. Main steps bhej deti hoon.
Example conversation, written for this page
- 100+languages, incl. Hinglish
- 24/7answers every call & chat
- ₹0subscription, prepaid wallet
- 0–10scalls are free
- 4channels, one AI
The problem
What slows an online store down
How MySA works
Live in four steps, without code
Features & benefits
What MySA does for E-commerce & D2C
Example workflow
A COD order, confirmed before it ships
What happens next
- 1The summary and tags (COD confirmed, Address change) are on the call, ready for your ops team.
- 2Calls that did their job appear on Positive Leads and in the campaign report download.
- 3If Aman had not answered, an approved WhatsApp template could go out through On Call Messaging.
AI voice call
- CSV row → campaign “COD confirmation” · var1 = SO-5120 · var2 = 1,499
- MySA AI: Namaste Aman ji, aapka order SO-5120, ₹1,499 cash on delivery par hai. Kya hum ise dispatch kar dein?
- Customer: Haan, kar do. Lekin address mein flat number galat hai, 304 nahi 403.
- MySA AI: Theek hai, maine note kar liya hai ki flat number 403 hai. Hamari team address update karke dispatch karegi.
Example conversation, written for this page
Inside the console
The screens you will actually use
Hear it for yourself
The best demo is a real call to your own phone
Create a free workspace, verify your mobile number for ₹100 of Test credit, and press Try now on a ready-made assistant. The AI rings you within seconds. Then add your own business details and hear it again as your business.
FAQ
Questions from E-commerce & D2C teams
Do I need the WhatsApp Business API for AI replies?
No. For smart replies the number is linked like any WhatsApp device, with a pairing code or a QR scan. Approved templates, broadcasts and On Call Messaging go through your own Meta WhatsApp Business account or AutomateChats.
Can the AI tell a customer where their order is?
Yes, if your system has an API that returns the order status. Register it under My APIs, choose which fields the AI may see, and tick it for the WhatsApp number. Without an API the AI answers from your Business Details only and does not guess an order status.
Does it work with Shopify?
Yes. A connected Shopify store gets its own calling campaign. Customers who abandoned a cart are pushed to it and the AI calls them with the cart details as context. Shopify is switched on per business and works in your Live workspace.
Can a WhatsApp chat be handed to my team?
Your team can open any chat in Conversations and reply by hand at any time. There is no automatic hand-over on WhatsApp; the AI keeps replying unless you switch it off for that number.
What does it cost?
Calls are paid from a prepaid wallet, with no subscription; your workspace's own rate is shown in the console, and for the best price for your volume, contact sales. Calls of 10 seconds or less are free. A new workspace has a separate Test wallet that gets ₹100 of credit once the owner verifies their mobile number, so you can hear the AI before you pay anything.
What can't it do on WhatsApp?
The AI cannot listen to voice notes, so the customer gets a fallback message you write. It cannot pick up a WhatsApp voice call either; missed calls get a text-back and, if you enable it, an AI voice callback.