A smarter way to talk to your customers
Let MySA handle conversations, answer questions, show your products and help customers take the next step — face to face, right on your website.
One script tag on your site. Test calls are free.
MySA Online- 1Visitor clicks the bubble
- 2Video call with your agent
- 3It shows the right page
- 4Summary in Video calls
What it does on your website
The agent can do five things on your site. All are on by default, and you can untick any of them:
| Action | What it does |
|---|---|
| Open page | Takes the visitor to the right product or page |
| Search site | Looks things up on your website |
| Scroll page | Scrolls to the part being talked about |
| Highlight | Points at a price, size or button |
| Read page | Reads the page the visitor is on |
You list the Pages the agent must never open, such as /checkout, and only the websites you name can start a call with your key.
Talks in your visitor's language
A visitor can start in Hinglish, switch to Hindi or ask in Tamil, and Saathi answers in the language they speak. You pick the language it starts in when you set up your agent, from Hinglish, Hindi, English, Tamil, Telugu, Marathi, Bengali, Gujarati, Kannada and Malayalam.
Your agent, your words
Give your agent any name you like, such as your brand's or a name your customers will remember, and choose its avatar: tell us which face and voice suit your store, and we set them up for you. You also pick the language, an optional greeting hint and the bubble colour.
What it says comes from two places. Business Details is what it knows: products, prices, timings, policies. Instructions is how it should sell: write rough notes in English, Hindi or Hinglish, such as who your customers are, what to recommend for what, and what never to say, and MySA drafts the instruction from them. You read it, edit anything and save; only the text you save is sent on calls.
Limits you control
Every call is checked against your limits before it starts:
- Calls at the same time, so a busy evening does not run up a bill.
- Calls per visitor, per hour, so one person cannot call again and again.
- Longest call, after which a call ends.
- An optional daily amount, after which no new calls start that day.
You can pause Saathi at any time; the call bubble disappears from your website until you resume, and your setup and key are kept.
Every call, in your dashboard
Video calls lists every conversation, with a summary, the visitor's interest and mood, the page it started on, duration and charge. Open a call to see the next step, what they asked, the pages they went through and the full conversation.
Video reports shows talk time, average call, how calls ended, the products shown most, where calls started, and What visitors asked: the questions your website might answer better. Visitors turned away because of your limits or balance are counted too.
Pricing
Saathi runs on your Live workspace and is paid from your prepaid wallet. Before you go live, test calls in the dashboard are free up to the free test time shown on the setup page. After Go live, calls are billed per started minute, and the first seconds of every call are not charged. The rate for your workspace is shown on the setup page. Talk to sales for volume pricing.
How to set it up
- 1
Pick your Business Details
Choose the live Business Details your agent answers from, the same ones your phone calls use.
- 2
Set limits and your website
Calls at the same time, calls per visitor per hour, longest call, your website address and pages it must never open.
- 3
Name your agent and write notes
Any name you like, the avatar you choose, a language and colour; untick any action you do not want, and turn your notes into instructions.
- 4
Test, then go live
Talk to your agent in the dashboard, press Go live, and paste the code just before </body> on every page.
Go deeper in the docs
Every screen, setting and limit, in the documentation.
Frequently asked questions
What is Saathi?
An AI video agent on your website. A visitor clicks the call bubble and talks to it face to face; it answers from your Business Details and can open pages, scroll and point at prices on your site.
Does Saathi work on any website?
It works on a website where you can paste one line of code just before the closing body tag. Only the websites you list in setup can start a call with your key.
Can I try it before customers see it?
Yes. The setup page has a test call in the dashboard, free up to the free test time shown there. Your website key is made only when you press Go live.
How is Saathi charged?
From your Live wallet, per started minute, starting with your first live call. The first seconds of every call are not charged, and the rate for your workspace is shown on the setup page.
Can I change the agent's name and avatar?
Yes. You give the agent any name you like in setup. For the avatar, tell the MySA team which face and voice you want and we set it up for your account.
Which languages does Saathi speak?
Hinglish, Hindi, English, Tamil, Telugu, Marathi, Bengali, Gujarati, Kannada and Malayalam. You pick the one it starts in, and it answers each visitor in the language they speak.
Can I stop it from opening my checkout page?
Yes. Add the path, such as /checkout, under Pages the agent must never open, and untick any action you do not want it to take.
MySA for your industry
How Saathi Video Agent works in a real business, step by step.
Hear it on your own phone before a customer does
Every workspace starts with a Test environment, and ₹100 of test credit once you verify your mobile number. Prepaid, per minute, no subscription.