Channels
Saathi video agent
Saathi puts an AI video agent on your website: a visitor clicks the call bubble and talks to it face to face, and it answers from your Business Details while it moves around your site with them.
What Saathi is
Saathi is a video advisor for your own website. A visitor clicks the call bubble in the bottom corner, and a video call starts with your agent. It answers questions, shows products and walks the visitor towards checkout, using:
- Business Details: what it knows, the same Business Details your phone calls use.
- Instructions: how it should talk and sell, written by you.
- Your website: it can open pages, search, scroll, point at things and read the page the visitor is on.
Every call comes back to your dashboard with a summary, the visitor's interest and mood, and the full conversation.
Before you start
- Your Live workspace. Website visitors are real people, so Saathi is set up and billed in Live. Switch to Live from the workspace menu.
- At least one live Business Details category. Build and approve one first. See Business Details.
- Wallet balance. Live calls are paid from your prepaid wallet.
- A website where you can add code. You paste one line just before
</body>on every page.
Saathi has its own section in the left menu, with Setup, Video calls and Video reports.
Set it up
Open Saathi → Setup. The page walks you through the steps in order.
1. Business Details
Under Answer from, pick the Business Details your agent answers from, then Save and turn on Saathi. To change what the agent knows, edit it in Business Details; Saathi always uses the approved version.
2. Call limits
Every call is checked against these before it starts:
| Limit | What it does |
|---|---|
| Calls at the same time | How many visitors can be on a call at once |
| Calls per visitor, per hour | Stops one person from calling again and again |
| Longest call | A call ends when it reaches this length |
| Daily amount (optional) | No new call starts once the day's spend reaches it. Leave it empty for no limit |
Our plan limit sits above yours, so your numbers can be lower than the plan's but not higher.
3. Your website
- Website address: the full address starting with
https://. The agent opens pages from here. - Other websites that show the bubble: other addresses, such as
shop.yourstore.com. Press Enter after each one. - Pages the agent must never open: paths such as
/checkoutor/account. Press Enter after each path.
Only the websites you list here can start a call with your key.
4. Your video agent
You choose:
- Agent name: any name you like, such as your brand's or a name like Priya.
- Speaks: the language the agent starts in: Hinglish, Hindi, English, Tamil, Telugu, Marathi, Bengali, Gujarati, Kannada or Malayalam. If a visitor talks in another of these, the agent answers in theirs.
- How it greets visitors (optional): a hint, not a script; the agent says it in its own words.
- Bubble colour.
- What it may do on your website:
| Action | What it does |
|---|---|
| Open page | Takes the visitor to the right product or page |
| Search site | Looks things up on your website |
| Scroll page | Scrolls to the part being talked about |
| Highlight | Points at a price, size or button |
| Read page | Reads the page the visitor is on |
All five are on by default. Untick any you do not want, then Save agent.
The avatar, its face and voice, is set up by MySA and shown under Face and voice set by MySA. To choose a different avatar, tell your account manager or raise a support ticket with the one you want.
5. Instructions for your agent
Write Your notes. Rough is fine, in English, Hindi or Hinglish: who your customers are, what to recommend for what, prices, offers, pages, and what never to say.
- Click Draft from my notes. MySA writes the instruction from them.
- Read the draft and edit anything that is wrong.
- If it lists questions under Visitors will ask — add these to your notes, add the answers to your notes and click Redraft from my notes.
- Click Save instructions. Instruction sent on every call is what your agent follows from then on.
Note: Only the text you save is sent on calls. Your notes are kept for the next draft, but the agent never sees them.
6. Try it yourself
Click Start a test call. The call bubble opens at the bottom corner of the setup page, just as it will on your website. Talk to your agent the way a customer would.
Test calls before you go live are free up to the Free test time left shown on the page. Once that is used, test calls are billed like any call.
Tip: If the bubble does not appear, an ad blocker or a network filter may be stopping the video widget. Try another browser, then click Reload test widget.
7. Go live
Click Go live. This makes your website key and shows the code to add:
- Copy the code under Paste this just before </body> on every page of your website.
- Paste it into your website's template, so it is on every page.
- Open your website and check that the bubble appears.
Billing starts from your first live call.
Pause, turn off or change the key
- Pause (and Resume) hides the call bubble on your website until you resume. Nothing else changes.
- Turn off removes the bubble from your website straight away. Your setup and key are kept for when you turn it back on.
- Make new key replaces your website key. Do this only if your key was copied somewhere it should not be.
Warning: A new key stops the old one at once, so the bubble disappears from your website until you paste the new code.
Video calls
Saathi → Video calls lists every conversation your website visitors had with Saathi.
- The cards at the top show Calls, Talk time, High interest and Spent for the range.
- Search calls looks through summaries, questions and pages. Filter by Interest (high, medium, low) and Visitor mood (positive, neutral, negative), and pick a date range.
- Each row shows the Time (IST), Summary, Interest, Mood, the page the call Started on, Duration and Charge. Point at a summary to read all of it. Test calls are marked Test, and calls where the add-to-cart step was shown are marked Add to cart.
Click a row for the call details: the Summary, the Next step, What they asked, the Pages they went through and the full Conversation.
Video reports
Saathi → Video reports shows how Saathi is doing over a date range:
- Calls, Talk time, Average call, High interest and Add to cart shown.
- Calls per day, Outcome, Visitor mood and How calls ended.
- Products shown most and Where calls started.
- What visitors asked: things your website might answer better.
- Turned away: visitors who could not start a call because the agent was busy, a limit was reached or the balance was too low.
Pricing
- Saathi calls are paid from your Live wallet, per started minute.
- The first seconds of every call are not charged.
- The rate for your workspace, the free test time and the number of calls at once are shown at the top of the setup page.
- If your balance cannot pay for a call, the call does not start, and the visit is counted under Turned away.
See Wallet & pricing.