An AI call that knows what was in the cart
Each shopper the MySA Shopify app passes on is called with the cart details as the call's opening context, so the AI talks about their kurta set, not “your order”.
Shopify campaigns docsMySAfor Shopify
Turn Abandoned Shopify Carts into Completed Purchases
When a shopper leaves a cart behind, MySA's AI calls them from your business number, answers the question that stopped them — delivery, COD, size, price — and can send your WhatsApp template with a link back to your store while they are still on the call.
ShopifyHinglish
AI call · cart left 20 minutes ago
- MySA AI: Namaste Pooja ji, aapne cotton kurta set cart mein chhoda tha. Kya koi sawaal tha jismein main madad kar sakti hoon?
- Customer: Haan, Indore mein COD milega? Aur delivery kitne din mein?
- MySA AI: Ji, Indore mein COD available hai aur delivery 4–5 din mein hoti hai. Main WhatsApp par link bhej doon?
- Customer: Haan bhej do.
Example call, written for this page
- 100+languages, incl. Hinglish
- 24/7answers every call & chat
- ₹0subscription, prepaid wallet
- 0–10scalls are free
- 4channels, one AI
- 01Shopper leaves a cart
- 02MySA Shopify app flags it
- 03Your Shopify campaign queues the call
- 04AI call with the cart as context
- 05WhatsApp link, if they ask
- 06Back to your store
- 01Shopper leaves a cart
- 02MySA Shopify app flags it
- 03Your Shopify campaign queues the call
- 04AI call with the cart as context
- 05WhatsApp link, if they ask
- 06Back to your store
The problem
Why shoppers leave a cart
How MySA works
Live in four steps, without code
Features & benefits
What MySA does for Shopify cart recovery
Supported channels
What works today, and what does not
AI voice callAvailable
From your business number, with the cart as context. Respects DND hours and wallet balance.
WhatsApp during the callAvailable
An approved template with a link button, sent when the shopper asks. Needs AutomateChats or your own Meta WhatsApp Business account.
WhatsApp after the call or on no answerAvailable
Your approved template through On Call Messaging rules, which apply to every campaign in the workspace.
Email remindersNot available
MySA does not send email to your shoppers. Keep Shopify's own abandoned checkout email running alongside.
Timed reminder sequencesNot available
There is no 1-hour / 24-hour sequence builder in MySA today: each shopper passed on gets one recovery call.
Example workflow
One abandoned cart, start to finish
What happens next
- 1The call's summary and tags (Size, Returns) are on the store's Shopify page and in the Detailed Report.
- 2Had Pooja said “kal call karna”, a follow-up would have been scheduled for that time.
- 3Whether she completed the order is reported by the MySA Shopify app, not guessed by MySA.
AI recovery call
- Shopify campaign · cart details received · call queued
- MySA AI: Hello Pooja ji, main Tara Ethnics se bol rahi hoon. Aapne kurta set cart mein chhoda tha — kya size ya delivery ke baare mein koi sawaal tha?
- Customer: Size M theek rahega? Aur return ho sakta hai agar fit na ho?
- MySA AI: M size 38 inch bust ke liye hai. Fit na ho to 7 din mein free exchange hai. Main checkout ka link WhatsApp par bhej doon?
- Customer: Haan, bhej do.
- WhatsApp template “Complete your order” sent during the call
Example conversation, written for this page
Inside the console
The screens you will actually use
Hear it for yourself
The best demo is a real call to your own phone
Create a free workspace, verify your mobile number for ₹100 of Test credit, and press Try now on a ready-made assistant. The AI rings you within seconds. Then add your own business details and hear it again as your business.
FAQ
Questions from Shopify cart recovery teams
How do I connect my Shopify store?
Install the MySA app on your Shopify store, then enter the store's .myshopify.com address on the Shopify page of your MySA Live workspace. MySA checks the app is installed and creates the store's calling campaign. Shopify is switched on per business; if you do not see it, raise a support ticket.
What permissions does the Shopify app need?
Shopify lists the exact permissions the MySA app requests on its install screen, before you approve anything. MySA never receives card or payment details; it receives the shopper's name, number and cart details for the call.
Does it send WhatsApp or email reminders?
The recovery step is an AI voice call. During the call the AI can send an approved WhatsApp template with a link to your store, and On Call Messaging can send a template after the call or on no answer. MySA does not send email to shoppers.
Will every abandoned cart get a call?
No. Only shoppers the MySA Shopify app marks as callable are passed on, and calls wait out your DND hours and need enough wallet balance. Make sure your store collects the shopper's permission to be contacted by phone.
How is recovery measured?
MySA measures the calls: placed, connected, duration, outcome and tags. Abandoned and recovered cart figures come from the MySA Shopify app; until it reports them, the console labels those tiles as Sample rather than showing a number it does not have.
How much does Shopify cart recovery cost?
Calls are paid from a prepaid wallet, with no subscription; your workspace's own rate is shown in the console, and for the best price for your volume, contact sales. Calls of 10 seconds or less are free. A new workspace has a separate Test wallet that gets ₹100 of credit once the owner verifies their mobile number, so you can hear the AI before you pay anything.
Can I run more than one store?
Yes. A business can connect more than one store, each with its own campaign and key, and a store can keep several campaigns with one active at a time.