Help
FAQ
Short answers to the questions people ask most about MySA Business, with links to the full pages.
Getting started
What is MySA Business?
MySA Business is an AI calling and WhatsApp automation platform for Indian businesses: AI agents that make and answer phone calls and reply on WhatsApp, Instagram and Facebook in the customer's own language. It is built by AIVO Technologies Private Limited and runs on a prepaid wallet, billed per minute with no subscription; for the best price for your volume, contact sales. See Introduction.
Do I need to install anything?
No. MySA Business runs in your browser. Calls are placed from MySA's side, so there is no app, phone or dialler to set up. See Quickstart.
What is the difference between Test and Live?
You have two workspaces and switch between them from the top bar. Test only dials the numbers on your Test Numbers list and uses a separate Test wallet, with a ₹100 welcome credit once the owner verifies their mobile number. Live dials any number and uses your Live wallet. Build and check everything in Test, then repeat it in Live. See Platform concepts.
Can I turn the Test environment off?
Yes. The workspace Owner can switch it off under Settings, Workspace. The Test/Live switch then disappears and the app runs Live-only. Nothing is deleted, so you can turn it back on at any time.
Which languages can the assistant speak?
More than 100, including Hinglish, which is the default. Pick the language for each campaign from the Language dropdown. In a contacts file or an API push, a per-contact language overrides the campaign's language. See Campaigns.
Pricing
How am I charged for calls?
Calls are paid from a prepaid wallet. On per-minute pricing, every started minute is charged, so a 61-second call costs two minutes. Some businesses are on pulse pricing instead, charged per started pulse. Your rate is set for your business. See Wallet & pricing.
Are very short calls charged?
No. A call that lasts 10 seconds or less is not charged, so an immediate hang-up is free.
What happens if my wallet runs low?
A call that cannot be covered for even one billable minute is not placed. On Live it waits in the queue and dials itself as soon as you top up. If it has waited about 10 minutes it is cancelled, and Call Logs shows the reason.
Calls and transfers
Can the assistant hand a call to a person?
Yes. Call transfer passes the call to one of your transfer numbers (for example Sales or Support) when the customer needs a human; the assistant picks the right one from the names and “when to transfer” notes you give each number. It is set up by the Owner on the Call transfer page in the Live workspace, and transferred time is charged at its own rate on top of the AI time. See Call transfer.
Will calls go out at night?
Not if you set Do Not Disturb hours. Calls that fall inside your quiet hours are held, not lost. See Do Not Disturb.
Where do I hear a recording and read the summary?
Open the call in Call Logs to play its recording and read the AI summary and sentiment. Recordings stream through a short-lived link, so play them from the console rather than saving the link. See Call logs.
Data and integrations
Where is my data, and who can see it?
Test and Live data are kept apart, and each has its own keys and wallet. Inside a workspace, what a teammate can see depends on the access the Owner gives them. See Team & roles.
How do I connect my CRM or website forms?
Use an inbound webhook to push leads in and have a webhook campaign call them, or push contacts into a campaign with an API key. See Webhooks and API keys.
How do I get my leads into my CRM, Pabbly, Zapier or Make?
Use the Webhook card on the Lead Feed page. It posts every positive lead to your HTTPS URL. See Lead Feed and Webhooks.
Can the assistant look up live data, like today's rate or an order status?
Yes, with Custom APIs. They need to be enabled for your workspace first — raise a support ticket to get them. See Custom APIs.
Help
How do I contact support?
Open Help under Support at the bottom of the left menu to ask the Support Assistant or create a ticket. You can also email support@mysmartassistant.ai. See Getting help.
How do I become a partner and use the Partner API?
The Partner API is coming soon and is not officially live yet. Partner accounts are set up by MySA, not from the console — connect with our sales team first — use Contact sales on the website. See Partner API.